Terms of use

www.olivaloe.com named “ODEYMA ΟΕ” is the online exhibition and distribution store of the products of the store Olivaloe.

Before entering our online store and browsing our website, we invite you to consult the following terms and conditions that apply specifically to the user of our online store. Make sure that you agree with the following terms and conditions because your further use and browsing of the above website www.olivaloe.com implies your explicit and unconditional consent and consent with them.

TERMS

The store reserves the right to unilaterally modify or renew these terms and conditions of transactions, which are made through its online store, according to its needs and trading habits. The store undertakes the obligation to inform the users for any modifications as well as for any change, through the website of this online store.

PROVIDED INFORMATION AND PRODUCTS

The store is committed to the quality, completeness and validity of the information and services provided on its website, both in terms of the exact information presented and provided by its online store, subject to any technical or typographical errors, which cannot be predicted or have occurred unintentionally or due to interruption of the website due to force majeure.

LIMITATION OF LIABILITY

The store is not liable to customers / users for damages that may arise from the execution or not of their order.

It is also reserved as to the time of delivery of the goods in cases of force majeure. The online store www.olivaloe.com can not guarantee the availability of the products, but guarantees the timely information of the final consumers about their non-availability.

The store does not bear any responsibility for damages that may be caused during the transport of the products. The products travel on behalf and at the responsibility of their buyer.

The online store provides the content (e.g. information, names, photos, illustrations, etc.), products and services available through the website “exactly as they are”.

In any case the online store www.olivaloe.com is not responsible for any claims of legal or civil and / or criminal nature or for any damage (positive, special or negative which is indicative and not restrictive, divisive and / or cumulative loss profits, data, lost profits, monetary satisfaction, etc.) from visitors of the website or third parties due to a reason related to the operation or not or the use of the website or also in inability to provide services or information that available from him or from any unauthorized interventions of third parties in products and / or services or information available through him.

INTELLECTUAL PROPERTY RIGHTS

This website is the official online store of the Olivaloe store under the name “ODEYMA OE”.

All content of the website, including images, graphics, photos, designs, texts, services and products are the intellectual property of the store and are protected under the relevant provisions of Greek law, European law and international conventions.

Any copying, analogue / digital recording and mechanical reproduction, distribution, transfer, downloading, processing, resale, creation of production work or misleading the public about the actual content provider of the website is prohibited. Reproduction, republishing, uploading, announcement, dissemination or transmission or any other use of the content in any way or medium for commercial or other purposes is permitted only with the prior written permission of the store or any other legal owner of the above copyright. The names, images, logos and insignia that represent the store or its online store or third parties contracted with them as well as their products or services, are exclusive marks and insignia of the store or the online store or and of the above third parties and are protected by Greek, EU and international laws on trademarks and industrial and intellectual property. In any case, their appearance and display on the website and in the online store should in no way be construed as a transfer or assignment of their license or right of use.

USER RESPONSIBILITY

The users of the website www.olivaloe.com accept that they will not use the online store for sending, publishing, sending by e-mail or other means of any content that is illegal, harmful, threatening, offensive, annoying, slanderous, defamatory, vulgar, obscene, libelous, violates the privacy of others, shows empathy, or expresses racial, ethnic or other discrimination, may cause harm to minors in any way, may not be transmitted by law or contractual or managerial relationships inside information, property and confidential information obtained or disclosed as part of an employment relationship or covered by confidentiality agreements), infringes any patent, trademark, trade secret, copyright or other proprietary rights, contains software viruses or any other files, or programs, designed to interrupt, cause damage, destroy or equip the operation of any computer software or hardware, intentionally or unintentionally in violation of applicable Greek and Community law and its provisions, may harass third parties in any way and any content is used to collect or store personal data about other users.

SECURITY TERMS

Olivaloe e-shop recognizes the importance of the issue of the security of your Personal Data and your electronic transactions, and takes all the necessary measures with the most modern and advanced methods, thus ensuring the maximum possible security. All information, which is related to your personal data and your transactions, is secure and confidential. The security of the Olivaloe e-shop is achieved by the following methods:

CUSTOMER IDENTIFICATION
The passwords used for your identification are two: the Password (e-mail or username) and the Personal Secret Security Code (password), which every time you enter them provide you with absolute security access to your personal information. Allows you to change your Personal Security Password as often as you wish. The only one who has access to your data is you through the above codes and you are solely responsible for maintaining its confidentiality and concealment from third parties. In case of loss or leakage you must notify us immediately, otherwise the online store of Olivaloe e-shop is not responsible for the use of the secret code by an unauthorized person. For security reasons, we recommend that you change your password at regular intervals and avoid using the same and easily traceable codes (eg date of birth). We also suggest that you use not only letters and numbers but also symbols to create a password.

CONTROLLED ACCESS (FIREWALL)
Access to the systems of Olivaloe e-shop (servers) is controlled by a firewall, which allows the use of specific services by customers / users while prohibiting access to systems and databases with confidential data and information of the company.

ENCRYPTION

The Olivaloe platform first decrypts the information it receives using the same key (predefined when you start connecting to the service) and then processes it. This means that all information exchanged between your browser and our servers is not accessible to anyone else.

TRANSACTION CONFIDENTIALITY

Confidentiality is taken for granted. The same basic principles that govern traditional transactions apply in the case of e-commerce. All information transmitted by the user / member to Olivaloe e-shop is confidential and Olivaloe has taken all necessary measures to use them only to the extent deemed necessary in the context of the services provided. Some of the measures that have been taken are the following:

Only authorized employees have access to your transaction information and only when necessary, e.g. to process your applications.

Olivaloe does not disclose the details of its customers and transactions, unless it has a written authorization from you or this is required by a court decision or decision of another public authority.

In any case, the online store of Olivaloe in no way discloses or publishes your personal data and information that you trust us. The personal data that you make available to us by registering as a member are used exclusively for the execution of your transactions.

SSL SECURITY PROTOCOL

The Website www.olivaloe.com uses the SSL, COMODO RSA Certification Authority – cPanel, for secure online commercial transactions. This encrypts all personal information so that it cannot be read or altered when transmitted over the Internet.

SSL (Secure Sockets Layer) protocol is currently the global standard on the Internet for certifying websites (web sites) to network users and for encrypting data between network users and network servers (web servers). An encrypted SSL communication requires that all information sent between a client and a server be encrypted by the sending software and decrypted by the receiving software, thus protecting personal information during its transfer. In addition, all information sent with the SSL protocol is protected by a mechanism that automatically detects whether data has changed during the transfer.

COOKIES USE POLICY

Cookies Policy
Our company adheres to a strict policy to protect the privacy of website visitors.

What are Cookies?
“Cookies” are small files with information that a website (specifically the web server) stores on a user’s computer, so that every time the user logs on to the website, the latter retrieves that information and offers it to the user related services. A typical example of such information is the user’s preferences on a website, as they are stated by the user’s choices on that website (eg selection of specific “buttons”, searches, ads, etc.).

Cookies information
We use cookies on our website to manage logins, to provide personalized websites and to customize advertising and other content to reflect your particular needs and interests. Cookies can also be used to compile anonymous, aggregate statistics that allow us to understand how the public uses our website and help to improve its structure and content. We cannot verify your personal identity from this information. You can modify your browser settings to reject some or all cookies. Be aware that some features are only available through the use of cookies, and if you choose to decline cookies, these features may not be available.

Provide Consent to accept Cookies
By entering the main page of our website you are aware of a relevant note on the use of cookies, which is in a visible place and refers to this policy of use. In case you decide to browse the subpages of our website and if you have properly configured your web browser, you are free to provide your explicit and specific consent for this use. Otherwise, you are obliged to refrain from browsing our website or disable the use of cookies in your browser settings.

How to disable the use of Cookies
In case you wish to enable or disable the use of cookies from the settings of your browser, depending on your browser visit the respective websites in order to be informed about the necessary actions.

DECLARATION OF PERSONAL DATA PROTECTION
Date of entry into force: 27 July 2020

This Privacy Policy (hereinafter referred to as the “Policy”) provides information regarding the collection, storage, processing and use of your personal data. The collection, use and disclosure of your information by us is based on your consent or the provisions of the General Data Protection Regulation 679/2016 (hereinafter “GKPD”). Furthermore, it shows you how we protect your information and data, ensuring reliability and confidentiality.

Our company

Our company is committed to and makes the protection of your personal data a top priority. We fully understand the importance of your personal information and make every effort to store and process carefully the information you share with us.

This Privacy Statement describes the personal data that the company collects about you, how we use and protect your personal data, and the options you have regarding how we use that data. The Company is responsible for processing the personal data of the users / visitors of our website.

We acknowledge that the protection of personal data is an ongoing responsibility and we will therefore update and amend this Statement from time to time. Please visit our website from time to time https: // www.olivaloe.com/ in order to make sure that you are informed and satisfied with any changes. In case of doubt regarding the term of this protection statement, you can contact us via e-mail at info@olivaloe.com

What is Personal Data?
“Personal Data” is any information concerning an identified or identifiable natural person. An identifiable natural person is one whose identity can be ascertained, directly or indirectly, in particular by reference to an identifier such as name, identity number, location data, online identifier or one or more identifiable factors. physical, physiological, genetic, psychological, economic, cultural or social identity of that natural person.

What is Personal Data Processing?
“Processing of Personal Data” is any operation or series of operations performed with or without the use of automated means, on personal data or on personal data sets, such as the collection, registration, organization, structure, storage, adaptation or alteration, retrieval, retrieval of information, use, disclosure by transmission, dissemination or any other form of disposal, association or combination, restriction, deletion or destruction.

What personal data do we collect about you?
4.1. Full name. We collect the names (name, surname) for the needs of the execution of the order from our network of stores or our website www.olivaloe.com
4.2. Postal address. We collect the home address of our customers for the purpose of delivery and completion of the order.
4.3. Email address. We collect our customers’ e-mail address for order confirmation and promotions.
4.4. Other contact details. We collect other contact information, such as the telephone number of our customers or the contact persons of our customers, in order to provide our services better and faster.
4.5. Pricing details. We collect the data of our customers that are necessary for the invoicing of our services, such as for example the data of the TIN, D.O.Y. etc.

How do we collect your personal data?
We collect your personal data:

when you express your interest in our services
when you make purchases from our e-shop or from our stores,
when we provide you with our services,
when you visit our website or when you subscribe to our newsletter.
We do not share your personal data with anyone and we only share it with third parties who facilitate the provision of our services to you.

How do we use (process) your personal data?
We use your personal data for the following purposes:

6.1. To execute your order.

6.2. For your pricing.

6.3. For promotional activities.

Legal basis for the processing of your personal data by our company
7.1. The processing of your personal data for the sale of our products and services, is necessary for the overall management of your order by the company and its partners. This management includes the detection of online fraud and fraud relating to modern payment instruments, the prevention and management of payment (non-payment) incidents and the maintenance of the company’s rights in relation to its commercial activity.
7.2. The processing of your personal data for marketing purposes and / or promotions / profiling is based solely on your consent.

7.3. In some cases the processing of your personal data is necessary for the purposes of our legal interests or for the purposes of our compliance with national and / or European legislation.

Retention time of your personal data
8.1. For the purpose of ordering our products, we will retain your personal data for a reasonable period of time from the completion of the order and for the fullest satisfaction of your requests in relation to the respective order.

8.2. For marketing / promotional purposes, we will retain your personal information throughout our transaction, unless in the meantime you indicate that you no longer wish to receive updates for such purposes.

Guarantees we receive to protect your data
When you provide us with your personal information, we take all necessary steps to ensure that it is kept secure. In order to protect your personal data, we take physical, technical and organizational measures to protect them. We update and control the security technology we use on an ongoing basis. We restrict access to your personal data only to those employees and stores of our network, who need to know this data in order to provide services to you. In addition, we educate employees about the importance of confidentiality and the confidentiality and security of your personal data.

When and how do we provide your personal data to third parties?
As part of our activities, we may use third party providers who provide services on our behalf. Thus, we may need to share your personal data with them only if we have first informed you and obtained your express consent to that effect. In any case, we share with them only your personal data that are necessary to provide the services we request and we require them to protect your data and not use it for other purposes.

PRODUCT PURCHASE

The store makes every effort to provide high quality services but nevertheless is not responsible for any errors in prices and product features and cannot guarantee that there will be no downtime or “human” errors in updating / indicating the price. of a product. For the safety and efficiency of your purchases, in case you notice that a product is offered at an unusually low or high price in relation to its market value, please contact us before proceeding with your order.

PAYMENT METHODS

PRODUCT PURCHASE

All major international Debit and Credit Cards are accepted as well as Paypal.

a) Credit Cards Visa, Viva Electron, MasterCard, Dinners, American Express.
b) Maestro Debit cards.
c) Paypal transactions.

If you do wish to have a paypal account please visit www.paypal.com and register for a new account. Please make sure that the email you are using with your paypal account is the same with the one you use when ordering with us.

d)Cash on delivery for transactions within Greece.

Please note that your order will be processed once we have deposited the credit transaction.

Difference between store price and online store price

The pricing policy of the store’s products may differ from other distribution channels.

In any case, although we make every possible effort to accurately indicate the details and prices we quote in our online store, we cannot rule out the possibility of typographical or technical errors in prices and product features.

All prices include VAT. 24%.

RETURN POLICY

You have the right to return the products you purchases, without having to tell the reason why you want the products returned, within 15 days from the date you received them. We only accept products that are in the same condition in which you received them, i.e. they have not been unsealed or their packaging has not been destroyed. Your returns should be sent along with the retail receipt or invoice.

In case of return, an e-mail should be sent to the address info@olivaloe.com to which the order code will be mentioned, or by phone to +30 28210 80234.

The product must be in excellent condition, so we recommend that you do not remove any label or sticker during the test! Once we receive and accept your return, we will contact you to confirm receipt of your parcel.

The customer is responsible for the return of the parcel, including any charges arising from the transfer. Olivaloe e-shop is not responsible for any loss. Understand that we only accept products purchased from our olivaloe online store. Returns from non-EU countries are not accepted (defective products are excluded or in case of error in product codes you received).

SHIPPING POLICY

Orders within Greece are shipped by ACS / Courier with estimated delivery within 1-2 business days.

Orders abroad will be shipped as an A’ Priority Parcel via Hellenic Post Office.

All transactions are subjected to the relevant HPO standards, regulations and delivery limitations.

For more information please visit Hellenic Post official website at www.elta.gr

In case of damaged deliveries you should contact your local post office and complete the relevant Damaged Delivery Claim Form. However in our attempt to follow a Friendly & Loyal Customer Service policy certain cases will always be re-examined. In such a case please get in contact with us at info@olivaloe.com

SHIPPING CHARGES

FOR GREECE regardless of weight:

Crete and Athens 3.5€
Other areas 5,5€
Free shipping for orders over 60€

ABROAD <2kg :

0 – 0,5 kg 11€
0,5 -1kg 15,5€
1 – 2kg 26€

ABROAD >2kg

The goods travel on behalf of and at the responsibility of the customer. Our store is not responsible for any damage that will be caused during transport.

*Please note that international orders may be subjected to VAT/Custom Duties, Tariffs or Taxes by the destination Country.

ORDER DELAY

Your order may be delayed for any of the following reasons:

The product you ordered is not available: Among the variety of the products we exhibit in our online store there are rare cases where a product does not exist in the estimated stock. In this case one of our partners will contact you directly to give you all the alternatives.
In periods of extreme weather conditions or strikes as well as in any case of force majeure, which may affect the transport and delivery of your order.
In case it is impossible to contact you by phone or by e-mail (if there is a problem with your order, either in relation to the product or in relation to its payment) because e.g. the personal data you have entered, are not properly updated.

GUARANTEES

The products are covered by the manufacturer’s warranty. To provide a guarantee, the store will check the observance of the terms as they are mentioned by the manufacturer. No guarantee will be provided in case the product is not accompanied by its purchase document.