You have the right to return the products you purchases, without having to tell the reason why you want the products returned, within 15 days from the date you received them. We only accept products that are in the same condition in which you received them, i.e. they have not been unsealed or their packaging has not been destroyed. Your returns should be sent along with the retail receipt or invoice.

In case of return, an e-mail should be sent to the address info@olivaloe.com  to which the order code will be mentioned, or by phone to +30 28210 80234.

The product must be in excellent condition, so we recommend that you do not remove any label or sticker during the test! Once we receive and accept your return, we will contact you to confirm receipt of your parcel.

The customer is responsible for the return of the parcel, including any charges arising from the transfer. Olivaloe e-shop is not responsible for any loss. Understand that we only accept products purchased from our olivaloe online store. Returns from non-EU countries are not accepted (defective products are excluded or in case of error in product codes you received).

SHIPPING POLICY

Orders within Greece are shipped by ACS / Courier with estimated delivery within 1-2 business days.

Orders abroad will be shipped as an A’ Priority Parcel via Hellenic Post Office.

All transactions are subjected to the relevant HPO standards, regulations and delivery limitations.

For more information please visit Hellenic Post official website at www.elta.gr

In case of damaged deliveries you should contact your local post office and complete the relevant Damaged Delivery Claim Form. However in our attempt to follow a Friendly & Loyal Customer Service policy certain cases will always be re-examined. In such a case please get in contact with us at info@olivaloe.com

SHIPPING CHARGES

FOR GREECE regardless of weight:

• Crete and Athens 3.5€
• Other areas 5,5€
• Free shipping for orders over 60€

ABROAD <2kg :

• 0 – 0,5 kg  11€
• 0,5 -1kg    15,5€
• 1 – 2kg       26€

ABROAD  >2kg

Zone 1 :  Cyprus-Balkan Countries: Albania, Bulgaria, North Macedonia, Romania, Turkey

Zone 2 : EPG Countries/Interconnect: Austria, Belgium, Czech Republic, Croatia, Denmark, Estonia, France (including Corsica & Monaco), Finland, Germany, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Norway, Netherlands, Poland, Portugal (including Azores Islands), Slovakia, Slovenia, Spain (including Balearic Islands & Canary Islands), Sweden, Switzerland.

Zone 3 : United Kingdom, Other.

The goods travel on behalf of and at the responsibility of the customer. Our store is not responsible for any damage that will be caused during transport.

*Please note that international orders may be subjected to VAT/Custom Duties, Tariffs or Taxes by the destination Country.